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If you have any queries then we have a list of Frequently Asked Questions below.
TOPPBOX is a personalised grooming discovery box for men. We deliver 5 hand-picked full size grooming products straight to your door.
A one-off mystery grooming box costs £29. A personalised grooming box costs £49.
You certainly can, just tick the 'This is a Gift' checkbox at the checkout and enter the gift recipients details.
Your first box will be dispatched on Monday 23rd Feb. We use Royal Mail and delivery takes 1-3 working days.
If you've signed up to our subscription service, we'll deliver your renewal box once every 2 months: Feb, Apr, Jun, Aug, Oct, Dec. Subscriptions are aligned to a fixed bi-monthly dispatch schedule rather than relative to the date of the initial order. Your first box will be dispatched on Monday 23rd Feb. Your second box will be the dispatched on 10th of April. Your third box will be dispatched on the 10th of June. So on and so forth every 2 months.
If you've signed up to our subscription service, your plan renews every 2 months, on the 1st of the month. Renewal boxes are dispatched on the 10th of the same month. If you signed up before January 10th, your next renewal date is on the 1st of February. If you signed up after January 10th, your next renewal date is on the 1st of April.
We're sorry to hear that you wish to end your plan with us. You can suspend, restart or cancel your subscription at any time by logging into your account. You must cancel by the last day of the month should you not wish to receive any further boxes.
If you'd like to cancel your order and get a refund, we'd be more than happy to help you. If your box has already been shipped, we would require the box to be returned back to us in its original state, and don't worry we'll cover the return postage too. Once received, we'll issue a full refund immediately. Returns and refunds eligible within 60 days of order.
For customer service or professional enquiries please email: hello@toppbox.co.uk